Shipping Policy

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times. 

The time frame for order delivery is divided into two parts:

• Processing time: Order verification, quality check and packaging. All orders will be sent to the fulfillment center for dispatch within 2-5 business daysafter the order is placed.

What is the processing time?

The item's processing time is the time from receiving your order to physically dispatching it. After receiving your order, we conduct rigorous Quality Control checks and tests in order to ensure the product's quality prior to shipment to meet your satisfaction. This can involve detailed in-house checks: e.g. material quality, zippers, seams, embellishments and motifs, interiors, lining, etc. The total processing time varies depending on the complexity, design and size of the specific product or article. Larger orders will naturally take longer. It normally takes within 24 hours of business day for us to process your order. However, please note that the processing time can also be affected by the stock status of individual items, the time of the year, national holidays, etc. If your order includes very popular items that are experiencing stock availability issues, then the order can take 2-5 business days to process and dispatch. We apologize in advance for any inconvenience caused by these delays and thank you for your patience.

*If you would like to cancel a back ordered item in your order, simply send us your request by submitting a ticket, we will get back to you within 24 hours.

• Shipping time: This refers to the time it takes for items to be shipped from our fulfillment center to the destination. International delivery usually takes about 10–15 business days.US orders are shipped by e-packet, which is a US Postal Service. After processing and leaving the warehouse, items usually take between 10 and 15 days to arrive at their destination but may take longer sometimes. If your order is shipping to Brazil or Russia or other continents, it will take about 30 days to arrive at their destination but may take longer from time to time. Express shippingmay take 2-4 business
  daysto arrive in the destination.
• If an order is selected for express delivery and is divided into two or more packages, the first package will be shipped via express delivery and the remaining packages will be shipped via standard delivery.